24 Hour Service Desk
One of the many advantages of doing business with us is that you can benefit from our highly skilled customer care team. Frontline’s Help Desk provides our Clients with a 24/7 comprehensive job logging service which operates 365 days of the year. Any query presented, at any time, it will be individually handled by a member of the team and reported back to you. We promise your query will be treated by our team with extreme care and attention, in order to ensure that operational services for your business are provided 24/7/365.
The main features of this support service include::
• Your queries are immediately referred from the Service directly to the appropriate operations team
• All communication is handled either by email or mobile
• Service Desk is operated by a live professional who is familiar with the services we provide to you and will forward any maintenance or repair issue, in real time, to our on-call technicians
• All work is scheduled, either as Planned Preventative Maintenance (PPM) or reactive services through the Frontline Service Desk.
• The personnel from our Service Desk are in regular communication with our customer account managers
• There is an escalation process so that all matters are appropriately and successfully handled
• Communication is always polite and efficient
• Our service extends to out of hours, and appropriate holiday and sickness cover is always in place
• One phone call to our Service Desk and our clients are assured that their issue is being handled – with feedback communication if necessary
Personalised Services for Businesses
Welcome to our Customer Service section, specifically to help Residential Customers. District Heating customers can find more information on each property.